ERP is an attempt
to plan the integration of systems and software applications so that an organization’s data generated by ad hoc
resources can be stored and accessed over a single platform. We recommend a data warehouse as central to any ERP
effort. Alternately, several optimized and collaborative databases whose overall design is based on an enterprise
data model may be implemented to provide the same functionality. Materials Management, Finance, Sales, Order
Management, Supply Chain Management and Customer Relationship Management are some of the satellite application
modules that access and manipulate stored data. The new data that results from such manipulation provides the
business intelligence that will ultimately support business decisions.
We manage data
warehouse construction projects and all activities associated with creating an Enterprise Data Model through our
offshore partners. Our goal is to ready a client’s enterprise so that
they can then choose the appropriate ERP COTS package for implementation. We can conduct a market search as an
extension of our COTS Implementation services to locate and recommend the
vendor application and if the client so desires, participate in its implementation.
We can also provide product experts asan ongoing Maintenance effort through our
offshore partners for business users of Oracle Enterprise Resource Planning
(ERP) Applications such as Oracle Financials, Oracle Supply Chain etc. to assist them in their day-to-day
The product experts’ services also extend to the following support and remediation areas:
v Call Center type concerns
v Troubleshooting specific application problems
v Ad-hoc programming requests
v Ad-hoc reports
v Ad-hoc implementation of business rules
v Performance optimization, Upgrades, etc...
We establish offshore/onshore communication lines with our clients via phone/email/IM/video-con. We also provide
the ability to observe users’ problems in Real Time by directly accessing their computer screens via CITRIX,
Logmein, Teamviewer, etc. and provide on-the-spot solutions.