ENTERPRISE
RESOURCE PLANNING
ERP is
an attempt to plan the integration of systems and software
applications so that an organization’s data generated by ad hoc
resources can be stored and accessed over a single platform. We
recommend a data warehouse as central to any ERP effort.
Alternately, several optimized and collaborative databases
whose overall design is based on an enterprise data model may
be implemented to provide the same functionality. Materials
Management, Finance, Sales, Order Management, Supply Chain
Management and Customer Relationship Management are some of the
satellite application modules that access and manipulate stored
data. The new data that results from such manipulation provides
the business intelligence that will ultimately support business
decisions.
We
manage data warehouse construction projects and all activities
associated with creating an Enterprise Data Model through our
offshore
partners. Our goal is to ready a client’s enterprise
so that they can then choose the appropriate ERP COTS package
for implementation. We can conduct a market search as an
extension of our COTS
Implementation services to locate and recommend the vendor
application and if the client so desires, participate in its
implementation.
We can also provide product experts as
an ongoing Maintenance effort through our
offshore partners for
business users of Oracle Enterprise Resource Planning (ERP)
Applications such as Oracle Financials, Oracle Supply Chain
etc. to assist them in their day-to-day
operations.
The product experts’ services also extend to the following
support and remediation areas:
v
Call
Center type concerns
v
Troubleshooting
specific application problems
v
Ad-hoc
programming requests
v
Ad-hoc
reports
v
Ad-hoc
implementation of business rules requirements
v
Performance
optimization, Upgrades, etc...
We establish offshore/onshore communication lines with our
clients via phone/email/IM/video-con. We also provide the
ability to observe users’ problems in Real Time by directly
accessing their computer screens via CITRIX, Logmein,
Teamviewer, etc. and provide on-the-spot
solutions.
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